New Horizon Training and Consultancy operate throughout the UK

New Horizon Training and Consultancy was founded in 2003 by Dawn Punter.

Operating nationally, we have consultants working all over the UK focusing on such key areas as Customer Service, Management and Personal Development, Business Skills, Change and Organisational Development, and more.

Dawn Punter CMCIPD, MInstLM & MAC
Owner & Principle Consultant, Dawn Punter, has over 18 years experience as a HRD professional, Customer Services Manager & Project Manager within several of the UK’s leading organisations.

Dawn specialises in helping organisations to achieve professionalism by focusing on staff and customers.

She has designed and delivered a wide range of management and staff development solutions as well as playing an instrumental part in organisational change. Dawn is not only a competent trainer, but also an experienced coach and facilitator and is a Member of the Association For Coaching (MAC).

Having worked principally with customer facing organisations, in the Financial Services & Travel Sectors, Dawn is passionate about high standards of customer service. She therefore, specialises in customer service consultancy and development solutions.

She has exceptional project management skills and is valued for her planning & organisation skills and creative approach.

Associates
New Horizon has a dedicated group of associate trainers, all with individual specialist expertise that they can bring to your company. Each trainer is selected via a stringent recruitment process to ensure quality and expertise before placing with our clients